Wirkn is a SaaS-based, high-volume hiring platform designed to connect the right people with the right jobs. With features including dynamic video resumes, AI assistant, geo-local job search, Wirkn saves time and effort with front-line hiring while pre-screening qualified candidates, reducing operational costs, and building better teams.
We are seeking a skilled Customer Success Manager with experience in nurturing client relationships and onboarding clients. This team member will own ultimate responsibility for the whole customer journey from onboarding to renewal. Strong product knowledge is imperative as it is a central role in the configuration of the platform to support customer priorities.
We are in growth mode, making this an amazing opportunity. Join a team of fully-engaged professionals that want to make a difference!
- Must have excellent interpersonal skills and be equipped to deal with any client
- Excellent at prioritizing multiple clients
- Able to thrive in a high paced growth environment
- Extensive experience in SaaS-based customer support functions and roles
- Excels at understanding the benefits and solutions of the product platform
- Strong understanding of the web and mobile applications
- Very comfortable with Excel
- Basic knowledge of Hubspot, Google Analytics, and Power BI
- Fluently bilingual
- Serving as the lead point of contact for your customers
- Demonstrating our software solutions to your customers
- Tracking and reporting business metrics
- Managing key communication to software users
- Segmenting and deployment email campaigns
- Operating Hubspot chat response, knowledge base maintenance, and workflows
- Capturing and reporting the Voice of the Customer
- Evaluating the status of new customer activations and progress and proposing solutions to different use-cases.
- Maintaining high levels of customer engagement and satisfaction
- Collaborating with product management to translate business needs to product requirements and craft new solutions for customers.