![man laughing at work while looking at us](https://company.wirkn.com/wp-content/uploads/Man-laughing-at-work-while-looking-at-us-.webp)
Agents who are resourceful, strong communicators and problem solvers generate higher customer satisfaction.
Wirkn recognizes how challenging it is to maintain a consistent level of service and quality. We are also mindful of how increasing agent tenure is a KPI all contact centers strive to hit.